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Displaying results 11-20 of 98

Taproom Events during Reopening: To Book or Not To Book
@On Tour Brewing

Taproom Events during Reopening: To Book or Not To Book

As 2020 unfolds, breweries are navigating what it means to re-open to the public in various ways, including whether and how to host events.Read More

Brewpub and Taproom Safety Tips Brewpub & Taproom Safety Tips

Brewpub and Taproom Safety Tips

Though safety may not be directly related to customer service, a safe brewpub or taproom will provide necessary tools to help your staff fully serve your patrons.Read More

Staffing Levels staffing levels

Staffing Levels

Finding the perfect balance of staff to customer ratio will benefit your service program, your staff, and your customers.Read More

New Hires and The Hiring Process

New Hires and The Hiring Process

To find, hire, and retain the best people for positions, recruitment must be done in an efficient, prompt, and professional manner.Read More

Handling Guest Complaints Guide to Guest Complaints

Handling Guest Complaints

Guest complaints happen every day. Dealing with them in a quick and professional manner can save the company time, money, and reputation.Read More

Refusing Service and Communicating Policies to Patrons refusing service

Refusing Service and Communicating Policies to Patrons

It is important that everyone in the company is aware of laws, policies, and best practices your company uses in regards to serving alcohol.Read More

Staff and Shift Communication

Staff and Shift Communication

Proper communication with your staff before, during, and after shifts can ensure they have the topical knowledge needed to succeed daily. Read More

Overview of the Brewing Process

Overview of the Brewing Process

Your staff should be familiar with the basics of the brewing process. This guide includes a brief description of each step.Read More

Displaying results 11-20 of 98