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Taproom

Taproom breweries face different challenges than brewpubs and production-oriented breweries. These taproom resources help you face those challenges, from planning and hosting events to defining your role in the local community, to training and retaining your taproom staff.

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Industry Updates

Brewpub and Taproom Safety Tips

Though safety may not be directly related to customer service, a safe brewpub or taproom will provide necessary tools to help your staff fully serve your patrons.Read More

Brewers Association

The Safety Subcommittee increases safety awareness of Brewers Association members with the goals of minimizing risk and preventing harm to people, products, and facilities.

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Industry Updates

New Hires and The Hiring Process

To find, hire, and retain the best people for positions, recruitment must be done in an efficient, prompt, and professional manner.Read More

Brewers Association

The Brewpubs Committee is a diverse group of brewers that share a passion for elevating the craft beer culture of all members and serve to help promote the vision of the Brewers Association. The Brewpubs Committee serves the BA vision by: developing and disseminating solutions that drive the greatest business value for our membership; sharing best practices, tools, and resources that are applicable to brewpubs of all sizes; and fostering a collaborative environment among brewpub owners, operators, and brewers, and ultimately, our guests.

See Brewpubs Committee's Articles
Industry Updates

Handling Guest Complaints

Guest complaints happen every day. Dealing with them in a quick and professional manner can save the company time, money, and reputation.Read More

Brewers Association

The Brewpubs Committee is a diverse group of brewers that share a passion for elevating the craft beer culture of all members and serve to help promote the vision of the Brewers Association. The Brewpubs Committee serves the BA vision by: developing and disseminating solutions that drive the greatest business value for our membership; sharing best practices, tools, and resources that are applicable to brewpubs of all sizes; and fostering a collaborative environment among brewpub owners, operators, and brewers, and ultimately, our guests.

See Brewpubs Committee's Articles
Industry Updates

Staffing Levels

Finding the perfect balance of staff to customer ratio will benefit your service program, your staff, and your customers.Read More

Brewers Association

The Brewpubs Committee is a diverse group of brewers that share a passion for elevating the craft beer culture of all members and serve to help promote the vision of the Brewers Association. The Brewpubs Committee serves the BA vision by: developing and disseminating solutions that drive the greatest business value for our membership; sharing best practices, tools, and resources that are applicable to brewpubs of all sizes; and fostering a collaborative environment among brewpub owners, operators, and brewers, and ultimately, our guests.

See Brewpubs Committee's Articles
Industry Updates

Refusing Service and Communicating Policies to Patrons

It is important that everyone in the company is aware of laws, policies, and best practices your company uses in regards to serving alcohol.Read More

Brewers Association

The Brewpubs Committee is a diverse group of brewers that share a passion for elevating the craft beer culture of all members and serve to help promote the vision of the Brewers Association. The Brewpubs Committee serves the BA vision by: developing and disseminating solutions that drive the greatest business value for our membership; sharing best practices, tools, and resources that are applicable to brewpubs of all sizes; and fostering a collaborative environment among brewpub owners, operators, and brewers, and ultimately, our guests.

See Brewpubs Committee's Articles
Industry Updates

Staff and Shift Communication

Proper communication with your staff before, during, and after shifts can ensure they have the topical knowledge needed to succeed daily. Read More

Brewers Association

The Brewpubs Committee is a diverse group of brewers that share a passion for elevating the craft beer culture of all members and serve to help promote the vision of the Brewers Association. The Brewpubs Committee serves the BA vision by: developing and disseminating solutions that drive the greatest business value for our membership; sharing best practices, tools, and resources that are applicable to brewpubs of all sizes; and fostering a collaborative environment among brewpub owners, operators, and brewers, and ultimately, our guests.

See Brewpubs Committee's Articles
Industry Updates

The Brewpubs Committee’s Guide to Great Service Series

Learn how to implement or improve a service program geared towards enhancing the customer experience at your brewpub or taproom.Read More

Brewers Association

The Brewpubs Committee is a diverse group of brewers that share a passion for elevating the craft beer culture of all members and serve to help promote the vision of the Brewers Association. The Brewpubs Committee serves the BA vision by: developing and disseminating solutions that drive the greatest business value for our membership; sharing best practices, tools, and resources that are applicable to brewpubs of all sizes; and fostering a collaborative environment among brewpub owners, operators, and brewers, and ultimately, our guests.

See Brewpubs Committee's Articles
Industry Updates

Overview of the Brewing Process

Your staff should be familiar with the basics of the brewing process. This guide includes a brief description of each step.Read More

Brewers Association

The Brewpubs Committee is a diverse group of brewers that share a passion for elevating the craft beer culture of all members and serve to help promote the vision of the Brewers Association. The Brewpubs Committee serves the BA vision by: developing and disseminating solutions that drive the greatest business value for our membership; sharing best practices, tools, and resources that are applicable to brewpubs of all sizes; and fostering a collaborative environment among brewpub owners, operators, and brewers, and ultimately, our guests.

See Brewpubs Committee's Articles
Industry Updates

Encouraging Staff and Customer Social Distancing Compliance

Sarah Billiu provides tips for front of house staff and customers to assist in their journey toward and understanding of socially responsible behavior.Read More

Membership Team Lead

Sarah Billiu is the Membership Team Lead at the Brewers Association. She joined the Brewers Association team after obtaining a Master of Science in Information. A Certified Cicerone and University of Michigan Alum, Sarah enjoys great beer and pretending to care about Michigan football. During football season, you will likely find her paddle boarding, dog walking, or enjoying a local brew (if there is no football involved, of course).

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Displaying results 1-10 of 77