Leveraging Technology to Enhance the Guest Experience

Craft Brewers Conference 2022
Location: Minneapolis, Minnesota
Speakers: Sarah Jane Curran, Douglass Miller

In an interactive discussion, we explore how operations can leverage technology to decrease labor, increase guest engagement, and potentially increase revenue. Concepts covered in the presentation will include the usage of QR codes, employee and guest communication platforms, and online ordering systems. In addition, they will discuss how to leverage to-go offerings and autonomous ordering.

Learning Objectives:

  • Discuss how ordering and serving technology can increase sales and decrease labor
  • Explore how to leverage technology to increase guest engagement and potentially increase sales
  • Understand ways to use technology to communicate with and support your staff
  • Consider if online ordering and to-go offerings are a good fit for your operation

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