“Your Service Sucks!” – That Guy On Yelp

Craft Brewers Conference 2019
Location: Denver, Colorado
Speakers: Tim Brady

The number one complaint about a restaurant or bar is almost always about service. As a matter of fact, we know that customers barely notice a small change in product or price, but quickly notice an off moment of service. The key to success is great service; great service comes from great staff; and great staff comes from great training. In this fast-paced and information-filled hour, we will give you a preview of the newest version of the Beer Server Training Manual, talk about the most important aspects of good service as perceived by your guests, and offer tips and take-aways about how to creatively use the Beer Server Training Manual and make your staff shine.

Learning Objectives:

Hear about the newest version of the BA's Beer Server Training Manual; Talk through the most important aspects of good service as perceived by your guests; Learn tips and tricks for how to make your staff shine
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