“Your Service Sucks!” – That Guy On Yelp

Craft Brewers Conference 2019
Location: Denver, Colorado
Speakers: Tim Brady

The number one complaint about a restaurant or bar is almost always about service. As a matter of fact, we know that customers barely notice a small change in product or price, but quickly notice an off moment of service. The key to success is great service; great service comes from great staff; and great staff comes from great training. In this fast-paced and information-filled hour, we will give you a preview of the newest version of the Beer Server Training Manual, talk about the most important aspects of good service as perceived by your guests, and offer tips and take-aways about how to creatively use the Beer Server Training Manual and make your staff shine.

Learning Objectives:

Hear about the newest version of the BA's Beer Server Training Manual; Talk through the most important aspects of good service as perceived by your guests; Learn tips and tricks for how to make your staff shine

Please log in to view this resource. Not a member? Join Now

Log In
Members Only Content

Get access to this article, and every article, the BA forum, and every technical resource with a Brewers Association membership.

Log In Not a Member? Join Now

Resource Hub: