Keeping your staff interested and involved with the training process can be a challenge, so refreshing frequently with new training concepts can be the key to success.
It’s not just good beer and food that makes a brewpub successful; it’s the people who work there, too. The beer may sell itself, but somebody’s got to serve it—and do it well.
Craft brewers such as New Belgium, Deschutes, and Full Sail have led the way in choosing employee stock ownership plans (ESOPs) as a succession planning vehicle.
Your bartenders and servers are on the front lines of communication and interaction with customers. They need the tools, information, and education to be your “beer liaisons.”
Over the past couple of years, the economy has resulted in an extraordinarily difficult retail environment, with brewpubs on the front lines and several salary classes declining.