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Exceptional Customer Service in 2020 and Beyond
@Topa Topa Brewing Co.

Exceptional Customer Service in 2020 and Beyond

Although COVID-19 has presented extraordinary challenges for taprooms, there are still ways to provide exceptional customer service during this time. Read More

New Challenges and Solutions for Food in the Taproom
@Lake Anne Brew House

New Challenges and Solutions for Food in the Taproom

As the pandemic changes operational structures for breweries, many are having to reconsider their options for providing food in the taproom.Read More

Hosting a Television or Movie Viewing Party at your Brewery host a viewing party

Hosting a Television or Movie Viewing Party at your Brewery

Hosting a movie night as an engaging, and social distancing appropriate, event. Learn how to creatively promote a viewing party at your brewery!Read More

Taproom Events during Reopening: To Book or Not To Book
@On Tour Brewing

Taproom Events during Reopening: To Book or Not To Book

As 2020 unfolds, breweries are navigating what it means to re-open to the public in various ways, including whether and how to host events.Read More

Brewpub and Taproom Safety Tips Brewpub & Taproom Safety Tips

Brewpub and Taproom Safety Tips

Though safety may not be directly related to customer service, a safe brewpub or taproom will provide necessary tools to help your staff fully serve your patrons.Read More

Staffing Levels staffing levels

Staffing Levels

Finding the perfect balance of staff to customer ratio will benefit your service program, your staff, and your customers.Read More

New Hires and The Hiring Process

New Hires and The Hiring Process

To find, hire, and retain the best people for positions, recruitment must be done in an efficient, prompt, and professional manner.Read More

Handling Guest Complaints Guide to Guest Complaints

Handling Guest Complaints

Guest complaints happen every day. Dealing with them in a quick and professional manner can save the company time, money, and reputation.Read More

Displaying results 21-30 of 219