Member Price: FREE

Nonmember Price: Not Currently Availalble for Nonmembers

The Brewers Association (BA) Taproom Front-of-House Staff Training program trains individuals working front-of-house service positions, including bartenders and servers. This 4-part online course supplements your taproom’s onboarding processes by providing crucial information and skills to engage and serve guests.

NEW: Trainer Implementation Guide

The Trainer Implementation Guide provides taproom managers with a structured plan for integrating the Front-of-House Staff Training Program into your taproom’s onboarding process. Download the trainer guide from the BA Training Center.

The course includes the following modules:

• Foundations of Hospitality: Learn the core principles of exceptional taproom hospitality and front-of-house service. Build the skills to create memorable guest experiences, adapt to customer needs, and handle service challenges with confidence.
• Foundations of Beer Knowledge: Master the essentials of beer, including ingredients, brewing, and beer styles, so you can confidently answer customer questions and make great recommendations. Perfect for building your beer knowledge and starting engaging conversations.
• Beer Service & Draft System Essentials: Learn the essentials of perfect beer service, from proper glassware and pouring techniques to draft system basics and troubleshooting.
• Responsible Alcohol Service: Acquire the skills to serve alcohol responsibly while protecting your guests, team, and business. Gain the confidence to handle challenging situations, reduce risk, and create a safe, welcoming taproom experience.

Access the online training center by following the link above and entering your membership credentials. If you aren’t a BA member, you’ll need to setup a free account. Interested in joining the BA? Visit our membership page to learn more about member benefits.